If you are not completely satisfied with your purchase, we're sorry to hear that, however, please contact me immediately to work out a solution.
Returned items should be unused and unworn (if applicable) and must be returned in original packaging with any enclosed documentation within 10 days of receipt. We will issue a full refund upon receipt, excluding the original delivery charge. No exceptions to this policy for receiving the item back prior to a refund. Alternatively, if preferred, we will also be happy to exchange the item.
Exclusion: No personalized orders will be refunded due to the customized item unless the product personalizing error was the mistake of SnuggleBug baby and ME's.
Goods will only be accepted for return if they are returned within 10 days of delivery, unless we have notified you otherwise.l
The item is your responsibility until it reaches us. Therefore for your
own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.
Please also note we will refund an item if it is faulty, after a thorough check of the item. Please allow 7 working days for a refund to be processed.